Privacy Policy

Acreside Homes, of Wakika House, Muranga Road, Nairobi, is the data controller responsible for personal data collected through this Website.

We may collect the following categories of personal data:

• Contact details you provide through enquiry, lead or booking forms, including your name, phone number and email address.
• Property preferences you share, such as budget, preferred area, bedroom requirements and similar information.
• Communications you send us by phone, WhatsApp or email, together with records of those communications.
• Basic technical data collected automatically by the Website, such as browser type and pages visited, used only in aggregate for site-performance purposes.

We process your personal data on the basis of your consent, given when you submit a form on this Website, and where applicable because processing is necessary to take steps toward entering a contract with you, such as arranging a viewing or preparing a lease.

We use your data to respond to your enquiry, arrange viewings or consultations, match you with suitable properties and, where you have separately agreed, send you relevant property updates.

Where we rely on your consent, you may withdraw it at any time by contacting us using the details on our Contact page.

Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal and will not affect any separate contractual relationship already in place, such as an active lease or management agreement.

We do not sell personal data. We may share your data with:

• Our legal partners, strictly where necessary to progress a conveyancing or lease matter you have engaged us for.
• Property owners or prospective tenants directly relevant to a transaction you are party to.
• Service providers who support our operations, such as IT hosting providers, under confidentiality obligations.

We do not share your data with third parties for their own independent marketing purposes without your explicit, separate consent.

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

Transaction records connected to a property sale or lease are retained for the period required under applicable Kenyan record-keeping obligations. Enquiry data from prospects who do not proceed to a transaction is retained for a reasonable period to allow follow-up and is deleted or anonymised thereafter.

Under the Data Protection Act, 2019, you have the right to:

• Be informed of how your data is used.
• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain processing.
• Lodge a complaint with the Office of the Data Protection Commissioner if you believe your data has been mishandled.

To exercise any of these rights, contact us using the details on our Contact page.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse, consistent with the security obligations set out in the Data Protection Act, 2019.

No online transmission is entirely without risk. Please avoid sharing sensitive financial information, such as full bank or M-Pesa PIN details, through website forms or unsecured channels.

If the Website uses cookies or similar technologies for analytics or functionality, this will be disclosed through a cookie notice on first visit, with the option to manage your preferences.

This Website and its services are directed at adults seeking property transactions and are not intended for use by children. We do not knowingly collect personal data from minors.

We may update this Privacy Policy periodically to reflect changes in law or our practices. The “Last updated” date above will show the most recent revision.

For questions about this Privacy Policy or to exercise your data protection rights, contact Acreside Homes using the details published on the Contact page.

You may also lodge a complaint directly with the Office of the Data Protection Commissioner, Kenya, through www.odpc.go.ke.